Wednesday 20th April 2016
There was double success for Murdock’s at the Octabuild Builders Merchant Awards NI 2016 this month. Our Newry branch won the Innovation Award, while Derry took the Multi Location Branch Award.
The Derry team, led by Sales Manager, Raymond Harkin, has been together for a number of years, with many of the staff working their way up through the ranks of the company.
“Murdock’s have a policy of promoting from within and that is the case with many of us at Derry,” explained Raymond. “We’ve all worked together for upwards of 16 years and we’ve basically grown up with the company. We’re not just work colleagues, but we’re friends as well, and I think that is reflected in how we go about our work.
“We definitely take a lot of pride in what we do and we want to do our best for customers. When you have started working in the yard and then moved into the stores or the trade counter, then you can understand the whole business a lot better. It also means that we can pitch in whenever needed in each department.
“For us, it’s very much a team effort and we are over the moon to have been recognised by the Octabuild judges.”
Newry Sales Manager Colm Campbell explained it was the innovative use of its delivery fleet to promote the business that secured the Innovation Award for Newry Building Supplies.
“We are forever trying to come up with different ways to enhance our customer service and improve how we interact with customers,” he said. “One area that has proved successful for us recently is encouraging our delivery drivers to look out for new sites that we aren’t currently serving.
“If they know the contractor, then they will drop in and touch base with them or they will simply just pass on the details of the site to our sales rep. It’s a simple concept, but having an extra set of eyes out on the road can make all the difference.”
Well done to all of our branches who put a tremendous amount of work in throughout year to service our customers North and South of Ireland.